FAQ’s-Frequently Asked Questions
a) Who is Care Green?
Care Green is a private Australian company that exists to make it easy for people to cut their CO2 pollution, thus reducing greenhouse gas emission and help protecting our environment / climate change.
b) What is the Victorian Energy Efficiency Target Scheme (VEET)?
The Victorian Energy Efficiency Target Scheme (VEET) is a VICTORIAN state government scheme that aims to abate (reduce) greenhouse gas pollution (emissions) caused by the production and distribution of electricity. Under VEET, all electricity producers must reduce their emissions by a certain amount, or buy abatement certificates (carbon credits), or pay a fine.
c) Who can create carbon Credits?
Organisations can be accredited under this scheme to create carbon credits by doing things to reduce electricity production, thereby reducing emissions. These carbon credits can be sold to electricity producers to meet their emission reduction targets.
d) Why should I be concerned about climate change?
Climate change is one of the world’s most serious and growing problems. It is the result of greenhouse gas emissions warming up the earth and causing extreme weather conditions, failing crops and rising sea levels. Carbon dioxide is the main greenhouse gas and it is emitted every time we use electricity generated by the burning of fossil fuels, drive car, or flying in an aeroplane.
e) What are you offering?
We install energy-efficient products in your home, Free of Charge. We replace your old incandescent light globes with energy saving light globes. In homes that use electric hot water systems, we can also replace non-water saving showerheads with water-saving showerheads. For every light globe we change, you can save up to $15 per year on your energy bill*, plus 83kgs of greenhouse gas pollution.
f) Why this offer is free?
Care Green is a private company accredited under the Victorian Energy Efficiency Target Scheme (VEET). The products fitted into your home reduce your energy usage, thereby reducing greenhouse gas pollution. Under VEET, we document that reduction and create carbon credits. When you assign those carbon credits to Care Green, we can sell them. This covers the cost of the products and installation which is why we can afford to give you the products free of charge.
g) Will you replace all the lights?
We can replace most of the lights but we cannot replace energy efficient globes, halogen down lights, sensor lights, globes that operate on a dimmer switch, and some decorative or small lights.
h) Is their different kind of products to be installed?
Yes, we have different kind and power of products, you can choose from the following:
- Type of light fitting, (bayonet or screw fitting - your installer will help you).
- Light brightness; there is a choice of two. Please choose carefully as we are unable to return and install brighter lights if you change your mind.
i) Why do I sign the form?
Under VEET, when you sign the form you actually verifying that the installation and exchange occurred. We provided you energy saving products free of charge in exchange for you to assign us your greenhouse gas pollution savings (carbon credits). When you sign the form you are confirming that we installed the Energy Saving Products in your house FREE of charge and you are giving us the carbon credits. We sell the credits to pay for the products and installation costs.
j) What happen if I change my mind?
You have five days change of mind period in which you can decide if you want our product or not. If you do not, our installer is not able to return and reinstall the CFL globes straight away. You need to contact our Customer Service team and arrange to return the lights we provided and we will reimburse you for the globes removed if they have been taken away for recycling. You may also stop an installation in progress at any time, If some of the products have been installed and you would like to keep them, our installer will ask you to confirm the number of products installed and to finalise our paperwork. If you are not willing to confirm the number of products, our installer will remove the products.
k) Who else can have these products installed?
Every household in Victoria is eligible for this offer. You can check to see if we are in the area by calling our Customer Service or by sending us an email at info@CareGreen.com.au or you can visit our Website and record your interest
l) Can I install the products by myself?
Our Staff are highly trained to install the product, under VEET; Care Green has to ensure that all products are installed in order to claim full credit. It is better if that is done by a professional and trained staff rather than you and that way you don’t have to do any work.
m) Why I can't keep my old bulbs?
Your old globes are 100% recyclable and we offer you the service Free of charge to get these globes recycled. The lights are crushed and separated into their individual components. The glass is crushed and reused and the metals sorted and sent to specific foundries for recycling.
n) Is mercury in compact fluorescent lights dangerous?
Like all fluorescent lights, compact fluorescent lights (CFLs) contain a very small amount of mercury sealed within the glass tubing. In CFLs it is about 5 milligrams (roughly equivalent to the tip of a ball-point pen). No mercury is released when the bulbs are in use and they pose no danger to you or your family when used properly.
Research indicates that there is no immediate health risk to you or your family should a CFL bulb break as long as it is cleaned up properly. You can minimize any risks by following these clean-up and disposal guidelines:
Research indicates that there is no immediate health risk to you or your family should a CFL bulb break as long as it is cleaned up properly. You can minimize any risks by following these clean-up and disposal guidelines:
- Sweep up—don’t vacuum—all the glass fragments and fine particles.
- Place broken pieces in a sealed plastic bag and wipe the area with a damp paper towel to pick up any stray shards of glass or fine particles. Place the used towel in the plastic bag as well.
o) What happens to my personal details?
Your personal details will not disclose to anyone without your consent. Your personal details (provided to us as part of this transaction) are required by VEET and are subject to independent audits. Your personal details are securely stored as required by the Australian Privacy Act
p) What else can I do?
There are a number of ways that you can reduce your CO2 emissions around the home, including turning off appliances at the wall instead of leaving them on stand-by. Our website has many more tips about simple things you can do to reduce your impact on the environment.
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